Returns and Exchanges

If you’re not completely satisfied with our products, we offer you a full refund (shipping costs excluded) on all orders within 14 days, provided the products are unused and in their original condition. We are committed to ensuring your total satisfaction. Please note that for countries with customs regulations, items may be subject to customs duties and fees, which are the responsibility of the recipient. To avoid potential customs complications and additional costs, please carefully inspect the products before initiating a return.

Steps for Returns:

1. Email us at info@indagatiostore.com with your order
number and the items you wish to return.

2. The cost of shipping the items for
return is your responsibility and must be done through a carrier or postal
service with a tracking number.

3. We are not liable for lost
shipments; shipping is solely the responsibility of the carrier or delivery
service chosen by you.

4. Only send your return after
contacting us via email and awaiting our instructions.

If you’re not completely satisfied with our products, we offer you the
exchange of your items at no additional cost on all orders within 14 days, provided the products are unused and in their original condition. We are committed to ensuring your total satisfaction. Please note that for countries
with customs regulations, items may be subject to customs duties and fees, which are the responsibility of the recipient. To avoid potential customs complications and additional costs, we recommend carefully selecting the size and details of the products before making a purchase.

Steps for Exchanges:

1. Email us at info@indagatiostore.com with your order
number and the items you wish to exchange.

2. We will respond with all necessary
instructions.

3. Place the item for exchange in a
sealed package/bag (original packaging not required).

4. The cost of shipping the items for
exchange is your responsibility and must be done through a carrier or postal
service with a tracking number.

5. We are not liable for lost
shipments; shipping is solely the responsibility of the carrier or delivery
service chosen by you.

6. Only send your exchange after
contacting us via email and awaiting our instructions.