Where are you from?
We are a Portuguese brand located in the North of Portugal.
Is there any physical store?
No, for now, our products are only available on our website, but soon we'll have some news :)
What is "the wolf pack"?
The wolf pack is our family, friends, and clients - wolves that helped us along the way, and we are so thankful for all of them. All of their stories made us grow and think about the purpose of all this, and at the same time, we are constantly readjusting our path. Between many dreams, we want to create a community that spreads goodness, shares knowledge, and unites people and their stories. Aiming to make memories, touch, and inspire someone to act.
What are the payment methods?
Visa, MasterCard and Paypal. MB Way and Referência Multibanco are only available in Portugal.
How can I cancel my order?
You can cancel an order by emailing us at email@example.com, saying you would like to cancel your parcel, and informing us of the order number. We will proceed with the refund process as soon as possible.
Shipping, Returns and Exchanges
How much does shipping cost?
Shipping to Portugal and Spain costs €5 per order, €10 per order to Europe, and €20 to the rest of the world.
Please be also aware that you might have extra costs with customs fees that we cannot prevent.
When will my order ship and arrive?
All orders will be shipped within 4-6 business days after the order takes place. For handmade products, the shipping could take 12 business days. Transit times will vary depending on your location, but please allow 1-3 business days in the European Union.
Can I exchange or return an item?
Yes, our returns and exchanges are simple. We only ask you to treat our products with respect until you change or return them.
To return or exchange a product, we'll ask you to email us at firstname.lastname@example.org with your order number and indicate which products you want to exchange or return. We will get back to you with all the information needed.
Are there any costs to return or exchange a product?
Yes, there are costs in returning or exchanging a product.
All exchanges and returnings cost €5 for Portugal and Spain.
In the case of exchanges and returns from the rest of the world, sending the items is the responsibility of the customer.
Indagatio is not responsible for the loss of orders. The shipping is the full responsibility of the carrier, post office, or distribution service chosen by the customer. You should only send your order after contacting us by email at email@example.com and waiting for our instructions.
We offer a full refund (shipping costs are not included) on all orders within 14 days, as long as the products were not used and are in their original condition. We reserve the right to refuse returns if these conditions are not met.
How long does the exchange and/or return process take?
The duration of the process will depend on the length of time the package arrives to us so that we can confirm the state of the product. After analyzing the product conditions, we'll proceed with the refund or exchange. This process can take 1 - 2 weeks, but we'll try to make it as brief as possible for you.
Do you ship to the UK?
No, unfortunately, we don't ship to the UK. But since we have a few wolves over there, we are working on a solution to start shipping again.
Which countries do you ship to?
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the U.S.A.
How can I know the status of my order?
A confirmation email with the tracking number will be sent to you when the order ships. If, by any chance, you can’t track your package on the courier website, please contact us :)
What if my item arrives damaged, defective or incorrect?
Please email us with pictures and your order details, and we'll be back to you as soon as possible.
Where are your products made?
We only produce in Portugal.
What materials do you use?
We usually do small and conscious productions with materials we give a second life, but we privilege the natural materials of the best quality, such as wool, cotton, organic cotton, and leather.These are also materials with minor harm to the environment.
How can I take care of my products?
Mainly we recommend hand-washing our products or choosing the delicate program of your washing machine, but you can know everything about it here.
When do you restock products?
That is the question we get the most, and the truth is that we don't know. Due to our working method, we cannot say we'll have the same products again.
We produce as Nature flows, and since we use materials that supposedly will not have a new life, we only make the units that this material allows us to do.
To be sure if we'll have the identical product, we have to wait and see if our partners will receive the same fabric again. That's why our products are so unique :)
Do you produce customized products?
Yes. The bracelet and camera straps and some models of socks are customized.